With more than 30 years of experience, Ernesto has led numerous business and technology teams supporting large-scale global solution pursuits across multi-billion-dollar pipelines. He brings deep expertise in managed services outsourcing — including AI enabled business process outsourcing (BPO), IT outsourcing, and application managed services — as well as cloud-based platforms such as SaaS, PaaS, and BPaaS for Fortune 500 clients. His work has encompassed the end-to-end design, planning, implementation strategy, and cost modeling of critical solution components, including people, process, software, hardware, voice/data infrastructure, with a strong emphasis on AI and cloud-enabled architectures.

Ernesto began his career at Electronic Data Systems (EDS), which later became part of Hewlett Packard Enterprise (HPE). Over the course of more than 20 years in CRM pre-sales solution leadership roles, he advanced to lead HPE’s North American BPO Solution Architecture and Engineering teams.

Subsequently, he held strategic solutions architect roles at Optum Healthcare Services and Ernst & Young (EY) Managed Services. In these positions, he worked across multiple industries, helping organizations align business objectives with scalable, outcome-driven managed services solutions.

Ernesto is focused on:

• Structuring and refining complex outsourcing and managed services solution strategies

• Enhancing solution go-to-market and sales effectiveness

• Enabling organizations to sell and deliver high-stakes solutions

• Transforming customer experience services